What is PriceLabs and what benefits does it offer? 

PriceLabs is a dynamic pricing management tool that helps properties adjust their rates based on different demand factors and market behavior.

When integrated with LobbyPMS, PriceLabs can use information about reservations, cancellations, blocks, and availability to manage rates, while LobbyPMS receives the updated rates to keep them synchronized.

This allows the hotel to automate part of its rate management and reduce the need for manual changes, making it easier to maintain a more dynamic and flexible pricing strategy.

Before You Begin: Requirements for Connecting PriceLabs

Before starting the connection, make sure you have the following ready:

• PriceLabs account: you must have an active account. If you do not have one yet, you can create it through PriceLabs.
• Room categories configured: the categories you want to connect must already be created in LobbyPMS.
• Blocks and availability updated: make sure the LobbyPMS calendar accurately reflects your room availability and blocks.
• Base rate and additional guest rate: define the base rate and the additional guest rate for each category you want to connect.
• Minimum and maximum rates: define the minimum and maximum rate values for each category you want to synchronize.

Activate LobbyPMS as Your PMS in PriceLabs

The first step is to connect LobbyPMS from your PriceLabs account:

1. Log in to your PriceLabs account through PriceLabs.
2. If you do not yet have a PMS integrated, click Integrate a PMS.

3.  Search for LobbyPMS and select it.
4. Keep the following option enabled: Allow LobbyPMS to add listings to your PriceLabs account.
5. Click Save.
   
6. Once the connection has been established, PriceLabs will display a confirmation message indicating that the connection was successful, and you can continue the process from LobbyPMS.
   
   

Activate PriceLabs from LobbyPMS

Once you have connected LobbyPMS as your PMS in PriceLabs, you must activate the integration from LobbyPMS:

1. Go to LobbyPMS → Integrations → PriceLabs, or access PriceLabs in LobbyPMS directly.
2. Enter the email address associated with your PriceLabs account. If you do not know which email address is linked to your account, you can find it in PriceLabs → Settings → Profile Settings.
3. Read and accept the terms and conditions of the connection.
4. Click Activate.

Once the connection is activated, you can continue by registering the room categories you want to sync with PriceLabs.

Register Room Categories 

Once PriceLabs is connected to LobbyPMS, new options will be enabled in the integration menu: Home, Rooms, and Requests.

Under Rooms, you will find the list of room categories currently configured in LobbyPMS. From here, you can select which categories you want to send to and synchronize with PriceLabs.

Each room category you register in LobbyPMS will correspond to a listing in PriceLabs.

What does each column mean?

How to Register a Room Category 

Registering a category means creating its corresponding listing in PriceLabs and establishing the connection between that LobbyPMS category and PriceLabs. From that point on, both platforms will be able to exchange information.

To register a category:

1. Click Register for the categories you want to synchronize with PriceLabs.
2. Select the base price and the number of guests included in that price.
3. Enter the extra guest rate, when applicable.
4. Click Register.

Once registration is complete:

• PriceLabs will receive the availability for the next two years, along with the standard rate calculated based on the base rate and the extra guest rate.
• LobbyPMS will store the Listing ID associated with the category.
• The base price PriceLabs will use for its rate suggestions will be established, along with the additional guest charge when occupancy exceeds the base occupancy.

Important: Register only the categories you want to manage with PriceLabs. Categories that are not registered will continue to be managed independently in LobbyPMS.

Once registered, the room category will be displayed as follows:

Options Available After Registration

Once a category has been registered, new options will become available to manage its connection:

• Listing ID: displays the identifier of the listing created in PriceLabs.
• Calendar: allows you to view the current PriceLabs rates for a specific date range.
• Unlink: removes the connection between the LobbyPMS category and PriceLabs. The listing will continue to exist in PriceLabs, but reservations, rates, and availability will no longer be synchronized.
• Update: allows you to update the information associated with the listing.

View the Listing in PriceLabs

After registering the room category, you can identify it by its Listing ID and manage its information directly in the PriceLabs platform.

Check the Pricing section to confirm that the data has been received. This process may take between 1 and 10 minutes.

Minimum Required Configuration in PriceLabs

Once you have registered the room categories in LobbyPMS, you must complete the minimum required configuration in PriceLabs before rate synchronization can be activated. For more information, see the official PriceLabs getting-started guide.

For each registered category, make sure the following values are configured:

• Minimum Price: sets the lowest rate the price can reach.
• Base Price: defines the reference value PriceLabs uses to generate its rate recommendations.
• Maximum Price: sets the highest rate the price can reach.
• Minimum Stay: defines the minimum number of nights required for a reservation.
• Extra Guest: sets the additional amount charged when occupancy exceeds the number of guests included in the base price.

These parameters must be configured for each category you want to synchronize. Once this configuration is complete, PriceLabs will enable the option to sync with the PMS.

How to Configure the Minimum and Maximum Price

In the listing you want to edit, click Start Configuration.

In the Minimum field, enter the lowest rate you are willing to accept. In the Maximum field, enter the highest rate you are willing to accept.

How to Configure the Minimum Stay

In the listing you want to edit, click Start Configuration.

Under Customization Summary, click Edit.

Go to the Minimum Stay settings and apply the minimum stay restrictions you want to use.

Make the necessary adjustments and save your change

How to Adjust the Extra Guest Rate

In the listing you want to edit, click Start Configuration.

Under Customization Summary, click Edit.

Go to Extra Guest Fee and set the additional rate that will apply for each extra guest.

Make the necessary adjustments and save your change.

How to Activate Synchronization 

Once you have registered the room categories in LobbyPMS and completed the minimum required configuration in PriceLabs, PriceLabs will enable the Sync with PMS option.

Activate it for each category so that PriceLabs can send dynamic rate updates.

1. Log in to PriceLabs and select the room category you want to synchronize.
2. Make sure you have completed the minimum required configuration.
3. Find the Synchronization option.
4. Enable synchronization.

Once the connection is complete, follow these recommendations:

✅ Periodically review your prices and rules.

✅ Join the live introductory training session for PriceLabs to learn more.

Frequently Asked Questions

What Happens After Synchronization Is Activated?

Once a room category is connected and PriceLabs is synchronizing rates and minimum stay requirements, manual rate changes for linked rooms will be limited.

This is because PriceLabs becomes the reference system for managing rates for synchronized categories. Therefore, any rate changes managed through PriceLabs must be made directly from that platform.

What Can You Modify from LobbyPMS?

Even when a category is connected to PriceLabs, you can still make the following changes from LobbyPMS:

• Standard Rate: you can modify the category’s standard rate.
• Maximum Stay: you can modify the maximum allowed stay.
• Child Rate: you can modify it when this option applies to the category.

Which Changes Are Restricted?

When PriceLabs is managing the rates, you will not be able to modify the following from LobbyPMS:

• Seasons.
• Specific rates for certain date ranges.

These settings must be managed directly from PriceLabs.

Important: These restrictions apply only to room categories that are connected and synchronized with PriceLabs. Categories that are not connected will continue to be managed normally from LobbyPMS.

How Can I View Integration Requests and Responses?

The Requests tab within the PriceLabs integration interface allows you to monitor incoming and outgoing data exchanges between LobbyPMS and PriceLabs, as well as verify the status of data reception.

You can use this information mainly to:

• Review communications exchanged between both platforms.
• Check the status of a request.
• Identify potential errors when an operation is not processed correctly.
• Track a synchronization when you need to confirm whether information was sent or received.

Can I Connect Multiple LobbyPMS Accounts to the Same PriceLabs Account?

Yes. You can connect room categories from different LobbyPMS accounts to the same PriceLabs account. Each category is registered as a separate listing.

How Often Are PriceLabs Rates Updated in LobbyPMS?

By default, PriceLabs synchronizes rates once every 24 hours. You can also choose a specific time for the daily synchronization and, with additional syncs, update rates up to 3 times per day.

Are Rates Received from PriceLabs Sent to the OTAs Connected to LobbyPMS?

Yes. When LobbyPMS receives a rate update from PriceLabs, it immediately sends the new rates to the connected sales channels, including the booking engine and OTAs.

Do You Need Additional Help?

If you have any questions about this feature, you can contact us through the blue support button located in the lower-right corner of your LobbyPMS account.