LobbyPMS includes a feature that allows you to add additional guests to an existing reservation, even when the maximum occupancy configured for the room has been exceeded.
With the “Increase Occupancy” option, you can indicate how many additional guests will be added to the reservation and then register their information in the Guests section.
In This Manual, You Will Learn:
- How to increase the occupancy of a reservation.
- How to indicate the number of additional guests.
- How to register the new guests in the reservation.
How to Add Additional Guests to a Reservation
Step 1. Open the Reservation Details
Locate the reservation where you need to add additional guests and open its details.
In the reservation panel, click “Increase Occupancy”.
💡 Keep in mind: The “Increase Occupancy” button will only be available once the reservation has reached the maximum occupancy configured for the room. If there are still available spots within the allowed occupancy, this option will not be active.
Step 2. Specify the Number of Additional Guests
After clicking “Increase Occupancy”, a window will open where you can indicate the number of additional guests you want to add to the reservation.
Use the dropdown control to adjust the number, then click “Accept” to continue.
⚠️ IMPORTANT
If the increase in occupancy affects the reservation amount, you will need to adjust the rates manually or add extra accommodation charges.
Step 3. Verify the New Reservation Occupancy
Once the number is confirmed, the reservation occupancy will be updated with the additional guests you added.
Step 4. Register the Additional Guests
After increasing the occupancy, go to the “Guests” section within the reservation details.
Click “Add New Guest” to register the information of the additional guests added to the reservation.
Support
If you experience any difficulties during the process or need assistance with the integration in LobbyPMS, you can contact the LobbyPMS Support Team.
To speak with a LobbyPMS advisor, use the support button located in the lower-right corner of LobbyPMS and type “ASESOR”.
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