How to Configure and Use Passkey to Sign In to LobbyPMS and Lobby Staff

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In this manual, you’ll learn what Passkey is and how to configure it in LobbyPMS to sign in quickly and securely, without having to enter your password every time. You’ll also learn how to activate and use this feature from your personal device, verify that it has been configured correctly, and use it to access Lobby Staff.

What Is Passkey and What Is It Used For?

Passkey is an authentication method that allows you to sign in to LobbyPMS without entering your password every time.

You can use the security methods available on your device, such as:

• Fingerprint.
• Facial recognition.
• PIN or your device’s unlock method.

You can also use the same Passkey to sign in to Lobby Staff, as long as your user account has authorized access.

What Are the Benefits?

• Faster access: sign in to LobbyPMS without entering your password every time.
• Enhanced security: helps protect your account against password theft and impersonation attempts.
• Easy to use: uses the security methods already configured on your device.
• Access to Lobby Staff: you can also use Passkey to sign in to Lobby Staff with your authorized account.

Who Is Passkey For?

Passkey is designed for LobbyPMS and Lobby Staff users who want to access their accounts quickly and securely from their personal devices.

This feature is especially useful for:

• LobbyPMS administrators and users: who regularly use their personal computer or mobile device to manage property operations.
• Housekeeping staff: who use Lobby Staff on their mobile devices to view and manage assigned tasks. With Passkey, they can easily sign in using their fingerprint, facial recognition, or device PIN.

Usage Recommendations

⚠️ Important: For security reasons, we recommend configuring Passkey only on a personal or dedicated-use device.

We do not recommend using it on computers or devices shared by multiple users, such as front desk computers. In these cases, continue using each user’s individual login credentials.

How to Configure Passkey in LobbyPMS

To configure Passkey as a sign-in method, follow these steps:

Step 1. Sign In to LobbyPMS

Sign in to LobbyPMS using your usual username and password.

If the system requests a verification code (OTP), enter the code sent to your email address.

Before verifying the code, you can select “Remember this device for 30 days” if you want to avoid being asked for the OTP again during that period, as long as the device is recognized.

Step 2. Access the Security Settings

Once you are logged in to LobbyPMS:

1. Click the profile icon in the upper-right corner and select “View Profile”.
2. Go to the “Security” tab.
3. In the “Passkeys” section, click “+ Activate on this device”.
4. For security purposes, enter your current LobbyPMS password and click “Confirm”.

Step 3. Configure Your Passkey

Your device will display the available options to create and save your Passkey.

Depending on your device and its settings, you may be able to use:

• Fingerprint: using your device’s fingerprint reader.
• Facial recognition: if your device supports this feature.
• PIN or pattern: using the unlock method configured on your device.

Select the available method you prefer and follow the on-screen instructions to complete the setup.

Step 4. Verify That Your Passkey Is Registered

Once the setup is complete, you will return to Security > Passkeys, where you can view the registered Passkey.

The system will display information such as:

• Passkey name: identifies the registered device or authentication method.
• Creation date: shows when the Passkey was configured.
• Last used: shows when it was last used to sign in.

If the Passkey appears in the list, the setup was completed successfully.

Step 5. Manage Your Passkeys

From the same section, you can manage the Passkeys registered to your account.

Rename a Passkey

If you want to identify a Passkey more easily:

1. Click “Rename” next to the corresponding Passkey.
2. Enter the name you want to assign.
3. Enter your LobbyPMS password to confirm the change.

Remove a Passkey

If you change devices, stop using a device, or want to remove a Passkey:

1. Click “Remove” next to the Passkey you want to delete.
2. Enter your LobbyPMS password to confirm the removal.

Once removed, that Passkey can no longer be used to access your LobbyPMS account.

How to Verify That Passkey Is Working Correctly

Once your Passkey is registered, you can verify that it works by signing in to LobbyPMS or Lobby Staff without entering your password.

Sign In with Passkey in LobbyPMS

1. Go to the LobbyPMS login page.
2. Click “Sign in with passkey”.
3. Your device will ask you to confirm your identity using the security method previously configured, such as fingerprint, facial recognition, PIN, or pattern.
4. Once your identity is confirmed, you will be signed in to LobbyPMS without entering your username and password.

Sign In with Passkey in Lobby Staff

If you use Lobby Staff to manage your tasks, you can also access it using the same Passkey registered in LobbyPMS.

1. From your device, go to Lobby Staff.
2. On the login screen, click “Sign in with passkey”.
3. Confirm your identity using the fingerprint, facial recognition, PIN, or pattern configured on your device.
4. Once your identity is verified, you will be signed in to Lobby Staff without entering your email address and password.

Important: You do not need to create a different Passkey for Lobby Staff. The Passkey registered in LobbyPMS also works in Lobby Staff, as long as your user account has authorized access to that platform.

Do You Need Help?

If you have any questions about configuring or using Passkey, you can contact our support team.

From your LobbyPMS account, click the support button located in the lower-right corner and type “ASESOR” to request assistance.